Frequently Asked Questions
Everything you need to know about your Outsized By Checkmate experience.
How do I determine my size for the Outsized collection?
Our pieces are designed with a deliberate oversized fit. We recommend checking our detailed size guide on each product page. If you prefer a more tailored look, consider sizing down; for the signature bold silhouette, stick to your regular size.
What is your return policy for fashion items?
We offer a 14-day return window from the date of delivery. Items must be unworn, unwashed, and have all original tags attached. Please visit our Returns Portal to start your process.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on customs processing and location.
Are your garments sustainably produced?
At Outsized By Checkmate, we prioritize quality over quantity. We use ethically sourced materials and work with manufacturers who adhere to fair labor practices to ensure our fashion is as responsible as it is stylish.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.
Can I modify or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.